Conflict is normal and an expected aspect of working together; it exists in human relationships at work as well as in other areas of our lives. Many people view conflict as a negative experience which is about right and wrong, good and bad, or winning and losing. Handled poorly, conflict can damage relationships, lower morale and impact productivity. Handled effectively, it can create opportunities for collaboration, effective resolution and healthy change. This course will help you determine the best approach to workplace conflicts and challenging situations. You will learn to apply an intervention and resolution framework based on a collaborative, interest-based conflict management approach. You will also be provided with tools that will assist you in managing conflict and challenges more effectively.
No prerequisite for this course. To obtain SAIT's Applied Management Certificate, courses completed must add up to a minimum of 144 hours. This course can be used as an elective for SAIT's Applied Project Management Certificate.
Prices for all courses listed are in Canadian dollars and include GST.
