Our world has become a global market place and much more competitive. There is no difference between products and services except customer service. Your customer (or lost customer) bases his/her buying decisions on the service they receive above and beyond the product/service that they are purchasing. This course takes you through the key steps to build a customer service plan that will be your competitive advantage.
No prerequisite for this online course. To obtain SAIT's Applied Management Certificate, courses completed must add up to a minimum of 144 hours. This course can be used as an elective for SAIT's Applied Project Management Certificate.Registration is ongoing between October 10 and December 2, 2010.
Prices for all courses listed are in Canadian dollars and include GST.
