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Course Detail - Customer Relations
Course Code: MGMT-218

Customer Relations

As competition grows in our global marketplace, the only real defining difference between products and services is customer service. Your customers (or lost customers) base their buying decisions on the service they receive above and beyond the product or service that they are purchasing.

This customer relations course takes you through the key steps in building a customer service plan that will become your competitive advantage. We will cover customer service delivery and dealing with challenging customer situations and you will develop a customer service strategy that recognizes guidelines for professional customer service standards.

Location or Delivery Dates Length CRN Price
Distance Learning Aug 07, 2018 to Sep 17, 2018
Approximately 14 hours over 6 weeks 11735 $415
Distance Learning Nov 06, 2018 to Dec 17, 2018
Approximately 14 hours over 6 weeks 20130 $415
Calgary Seminar Nov 19, 2018 to Nov 20, 2018
14 hours over 2 days 20495 $415
Distance Learning Feb 05, 2019 to Mar 18, 2019
Approximately 14 hours over 6 weeks 30660 $415
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403.210.5757 / 1.866.884.7117
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Call a Training Associate at 403.210.5757 / 1.866.884.7117 or email us.
Communication & Interpersonal Skills
MVP – Applied Management 2 day
Series or Certificate
Applied Management Certificate of Achievement

MVP Program

Sales for Technical Professionals Certificate of Completion


No prerequisite for this course.

Prices listed are for scheduled, open enrollment courses only. For pricing available under the MVP (Multi-Seat Value) program, contact SAIT Corporate Training for rates.

Prices listed are in Cdn funds may have applicable taxes applied at time of purchase. Prices, locations and dates are subject to change without notice. Prices listed are for scheduled, open enrollment courses only. Contact your account rep for group rates.

Interested in flexible group options?

Contact us to learn how you and your organization can benefit from group training.

403.210.5757, 1.866.884.7117 or email